Terms of Service

By making a purchase on our website, you agree to the terms and conditions set out in this Terms of Service policy. Please read carefully before completing your order.

General Information

  • Store Name: Hemsworth Sydney

  • Contact Information: For all inquiries, please email us at support@hemsworth-sydney.com

  • Jurisdiction: These terms are governed by the laws of Australia.

Eligibility to Purchase

  • By placing an order, you confirm that all details provided are accurate and complete.

  • You must be at least 18 years of age or have the consent of a legal guardian to make purchases on our website.

Products and Pricing

  • All prices are listed in AUD and include applicable taxes unless otherwise stated.

  • We reserve the right to update prices, product descriptions, or availability without prior notice.

  • While we strive for accuracy, errors may occur. If a pricing or description error is discovered, we reserve the right to cancel or amend orders accordingly.

Order Placement and Acceptance

  • Once an order is placed, you will receive a confirmation email acknowledging receipt. This does not signify acceptance of your order.

  • We reserve the right to cancel or refuse any order for reasons including (but not limited to) suspected fraud, unauthorised payment, or product unavailability.

Shipping and Delivery

  • Orders are shipped within the timeframes specified on our website.

  • Hemsworth Sydney is not responsible for delays caused by couriers, customs, or other external factors outside our control.

  • It is the customer’s responsibility to provide accurate shipping details. Incorrect or incomplete addresses may result in delays, lost parcels, or additional charges. In such cases, costs are borne by the customer.

Returns and Refunds

Our Return Policy applies as part of these Terms of Service. By making a purchase, you agree to the conditions outlined in that policy, including:

  • Certain items are not eligible for return (e.g., hygiene products, personalised goods, sale items).

  • Return requests must be submitted within 14 days of receiving your order.

  • Customers are responsible for all return shipping costs unless otherwise required by Australian consumer law.

Liability

  • Hemsworth Sydney is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • We make no guarantees that our products are suitable for your individual or specific purposes.

Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in that policy.

Prohibited Use

You agree not to:

  • Use the website for illegal or unauthorised purposes.

  • Transmit malicious code, viruses, or harmful components.

  • Exploit or interfere with the website in any way that may harm Hemsworth Sydney or other users.

Modifications to the Terms

Hemsworth Sydney reserves the right to update or change these Terms of Service at any time. Updates will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

📧 support@hemsworth-sydney.com

Thank you for choosing Hemsworth Sydney – we look forward to serving you.