Privacy Policy

At Hemsworth Sydney, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and under which circumstances it may be shared. By using our website, you agree to the terms of this Privacy Policy.

This policy is compliant with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Collection of Personal Information

We collect personal information when you:

  • Place an order through our website.

  • Contact us via email or customer service.

  • Subscribe to our newsletter.

  • Use our website and accept cookies.

The information we may collect includes your name, address, email, phone number, payment details, and usage data from our website.

Use of Information

We use your data to:

  • Process and deliver your order.

  • Communicate with you about your purchase.

  • Provide customer service and support.

  • Improve our website and services.

  • Send you marketing offers (only if you have subscribed).

We will never collect or use your information for purposes other than those described in this policy without your prior consent.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us analyse how customers use our site and allow us to offer a more personalised service.

  • You can disable cookies in your browser settings, but this may affect functionality of our website.

Sharing of Information with Third Parties

We only share personal information when necessary for business purposes:

  • Payment Providers – to securely process your payments.

  • Logistics Partners – to deliver your order to the address you provide.

  • Service Providers – such as IT, analytics, or customer support, who are contractually bound by confidentiality.

  • Legal Obligations – if required by law, to comply with government requests, legal proceedings, or to protect the rights and safety of Hemsworth Sydney and our customers.

We do not sell, rent, or trade your personal information to third parties under any circumstances.

Data Storage & Security

Your personal data is stored securely, either on Hemsworth Sydney servers or with trusted third-party providers. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

Your Rights

Under Australian law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Opt out of marketing communications at any time.

  • Request deletion of your personal information, subject to legal and contractual restrictions.

To exercise these rights, please contact us at support@hemsworth-sydney.com.

Modifications to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. The most recent version will always be available on our website. We encourage you to review it regularly.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:

📧 support@hemsworth-sydney.com
📍 Company Number / ABN: Available upon request

Last updated: 3 October 2025